Realizing communication is everything

Quote

The most important thing in communication is to hear what isn’t being said.

Peter F. Drucker.

If only I could explain why this is so important… and thus proving the quote is true. In working with leaders in real-time high-risk environments we’re always focused on sharpening their observation skills in order to see what they do not know they should be seeing.

In my mind that is a perfect match to Drucker’s view on communication.

Intervention as Leadership Requirement

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Had the honor to conduct two real-time appreciate feedback sessions at Systematic, Danish premier software partner for Healthcare, Public Sector and Defense. Using business actors, the participants were forced to engage and step in to their leadership responsibilities under sometimes extreme circumstances.

During a break, I was shown the video below from the Australian Army. I’m uncertain about the background albeit it appears to be serious and originating around June 2013. The video was shared as an example of clear leadership communication, organizational values and unequivocal behavioral requirements.

In my book, the essential words of Lieutenant General David Morrison says it all:

The standard you walk past is the standard you accept

The quote underlines the O in the leadership TAO, be Observant — and react to what you see. It is true in any leadership situation, be that in the office, in the army or offshore where the “See too it duty” is a legally binding law in the Norwegian sector.

Have a look, spend three minutes on the video and then a few more as you move beyond the military setting and relate the strong message to your organization and personal leadership responsibilities.

Or click here to watch on YouTube: Lieutenant General David Morrison, June 13th 2013

Talking about values and the need to step in or step out

Talking about values and the need to step in or step out

Evidence. Body Language & Decision Styles

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Former FBI Agent and Spy Catcher Joe Navarro visited Denmark to talk about Body Language and Influence with Executive Master Classes.

Belinda Lange and I were asked to co-present the Master Class (on the fourth page) and offer our take on Decision Styles as the natural and much needed next step to the questions revealed by better reading of Body Language.

My small contribution was to provide evidence through a few cases, discussing what happens when body language is not being read and decisions not executed properly. As in the Macondo Gulf disaster where the Chief Council Report concludes that plans were good, bad decisions made during execution and never enough questions asked…

Have a closer look at the Prezi provided here:

Or click the Prezi link here.

Body language and the need to get it right in complex environments

Body language and the need to get it right in complex environments

Evidence. Body Language & Decision Styles

Image

Former FBI Agent and Spy Catcher Joe Navarro visited Denmark to talk about Body Language and Influence with Executive Master Classes.

Belinda Lange and I were asked to co-present the Master Class (on the fourth page) and offer our take on Decision Styles as the natural and much needed next step to the questions revealed by better reading of Body Language.

My small contribution was to provide evidence through a few cases, discussing what happens when body language is not being read and decisions not executed properly. As in the Macondo Gulf disaster where the Chief Council Report concludes that plans were good, bad decisions made during execution and never enough questions asked…

Have a closer look at the Prezi provided here:

Or click the Prezi link here.

Body language and the need to get it right in complex environments

Body language and the need to get it right in complex environments